Service Desk Analyst

$30 - $50 ph
22 Oct 2019

An exciting opportunity for a Service Desk Analyst to work with a leading Government Department for an initial 6 month contract.

This leading Government Department is seeking a Service Desk Analyst to join the Digital & Technology Services Operations unit for a 6 month contract, located in Parramatta. In this role you will provide broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations' ICT environment.

Key accountabilities:

  • Utilise appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency.

  • Provide support to users and solve non-complex problems to minimise system down-time and loss of productivity.

  • Complete simple/standard set-up activities for computers, printers, multifunction devices, audio-visual equipment and other ICT systems.

  • Monitor the performance of systems and assist with the identification of potential issues and propose solutions.

Essential requirements:

ITIL Foundation Certificate or equivalent experience.

Skills & Experience:

  • Relevant experience in a similar technical service desk role within a medium to large organisation.

  • Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.

  • Ability to problem solve through analytical thinking and research rather than historical learning.

  • A strong customer focus and ability to effectively communicate in technical and non-technical language.

  • Ability to manage competing priorities and deliver outcomes in a fast paced environment.

  • Experience with ticket logging tools and documentation.

  • Able to work rotating roster arrangements between Mon-Fri 7:30am - 6:00pm and work Sat-Sun 8:00am - 4:00pm once every 12-16 weeks.

If you are interested in this role or think you would be a good fit, please submit your application for this role.

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Vanessa Wilson's picture
Sydney +61 (0)2 8986 3154 |