An exciting opportunity for a Service Desk Analyst to work with a leading Government Department for an initial 6 month contract.
This leading Government Department is seeking a Service Desk Analyst to join the Digital & Technology Services Operations unit for a 6 month contract, located in Parramatta. In this role you will provide broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations' ICT environment.
Utilise appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency.
Provide support to users and solve non-complex problems to minimise system down-time and loss of productivity.
Complete simple/standard set-up activities for computers, printers, multifunction devices, audio-visual equipment and other ICT systems.
Monitor the performance of systems and assist with the identification of potential issues and propose solutions.
ITIL Foundation Certificate or equivalent experience.
Skills & Experience:
Relevant experience in a similar technical service desk role within a medium to large organisation.
Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.
Ability to problem solve through analytical thinking and research rather than historical learning.
A strong customer focus and ability to effectively communicate in technical and non-technical language.
Ability to manage competing priorities and deliver outcomes in a fast paced environment.
Experience with ticket logging tools and documentation.
Able to work rotating roster arrangements between Mon-Fri 7:30am - 6:00pm and work Sat-Sun 8:00am - 4:00pm once every 12-16 weeks.
If you are interested in this role or think you would be a good fit, please submit your application for this role.
Morgan McKinley is acting as an Employment Business in relation to this vacancy.