Service Designer

$600 - $800 pd
Sydney CBD
25 Feb 2020

A fantastic opportunity for a Senior Service Designer to work with a leading Government Department for a 4 month contract, based in Sydney CBD.

This leading Government Department is seeking a Service Designer to work on major customer experience project initial 4 month contract, based in Sydney CBD. In this role you will be responsible for driving the design of innovative experiences that meet NSW Government objectives and goals.

Key accountabilities

  • Collaborate with multiple teams to define key aspects of a proposed user experience, it's evolution across a multi-channel digital ecosystem, and how it reconciles business and user needs.
  • Develop high quality deliverables based on the design thinking methodology.
  • Create visually compelling representations of the solution's high-level interaction, navigation and organisation design (e.g. concept models).
  • Develop sitemaps, process/screen flows, and wireframes; present deliverables to senior clients.
  • Assess existing properties/sites for usefulness, usability, visual design, content, and branding.
  • Facilitate participatory design/user testing sessions, as well as behavioural in-context and empathy driven research; manage client involvement in research.
  • Identify opportunities to create business value and improve the user experience for our clients (based on user research, heuristics and best practice); develop visually compelling frameworks to communicate opportunities to senior clients.
  • Drive preparation and facilitation of large client workshops to communicate key themes from stakeholder interviews and inception workshops.
  • Define best practices and standards.
  • Develop user journey maps derived from personas/behavioural segments.
  • Collaborate with Agile delivery teams to ensure best product outcomes for users.
  • Guide developers and testers throughout delivery.

Essential Requirements

  • Deep understanding of design thinking principles and experience working with agile methodologies.
  • Portfolio of work that includes samples from all areas of service design (customer journey maps, wireframes, prototypes etc.)
  • Excellent verbal and written communication.
  • Ability to thrive in an agile environment and multi task.
  • 5+ years of professional experience in user experience design or related field.
  • Considerable experience in a large and complex government of commercial environment that deliver enterprise scale systems with high availability that supporting business critical services.

Vanessa Wilson's picture
Consultant | Government
Sydney +61 (0)2 8986 3154 |