Drive growth, adoption and utilisation of eStatements and eCorrespondence while managing a high performance team.
Be a part of Consumer and Business Banking to drive growth and performance of the Digitisation portfolio. The main focus is eStatements and eCorrespondence that is, moving customers to digital statements and digital mail.
The critical role of the Senior Product Manager Digitisation is to lead short and long term digital and non digital strategies designed to drive adoption and utilisation of eStatements and eCorrespondence whilst managing a high performance team working in an Agile fashion.
About Your Role:
Lead a high performing Agile team with a clearly defined mission and goals
Create plans to drive growth and adoption of eCorro and eStatements including value pool identification, customer adoption strategies across digital, marketing and physical channels and identification of technology solutions to enable and improve access to digital mail
Working with internal and external digital stakeholders, including but not limited Finance, Group Strategy, Sustainability, Investor Relations and the Consumer Bank Executive Team
Lead the development of commercial business cases to support investment for Digitisation for optimisation and transformation activities
Ensure the on-going optimisation of in market activities designed to drive adoption
Manage the commercial relationships with 3rd parties in order to facilitate the delivery of electronic communications including but not limited to mail houses
Lead deep dives in order to understand and/or solve customer and business problems within the portfolio
Strong experience within the Digital Product Management space
Experience working in Banking and/or Financial Services is a plus
Experience in a customer centric role is essential
Experience working in Agile development environments required
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.