Senior Manager - Remediation Governance & Oversight

$160k - $180k
Sydney CBD
07 Aug 2019

Leading "Big 4" Domestic Bank. Excellent platform to provide 2nd Line Ops Risk & Compliance oversight, own remediation policy and engage with snr mgmt


Excellent platform for you to join a leading "Big 4" Domestic Bank in a 2nd Line Operational Risk & Compliance capacity. Reporting to the Executive Manager, Compliance, you will provide oversight of the Group-wide customer remediation governance and oversight activities.

This is an exciting opportunity to own the remediation policy, run regular working groups with 1st Line remediation teams, and contribute proactively and constructively to Group and Divisional remediation forums.

  • Partner with Remediation teams, and Group Operation functions to share insights on alignment and optimisation efforts of remediation
  • Develop and embed procedural guidance that uplifts consistency and timeliness of remediation activities across the group
  • Deliver timely quarterly reports to Group and Divisional risk committees
  • Develop and embed metrics, insights and early warning indicators to be used across the Group


This customer centric Domestic Bank prides itself on its established brand and its drive to innovate and adapt to ensure they put the customer at the core of everything it does. This Bank takes agile and flexible working and diversity seriously. This organisation provides a platform for career development and encourages promotion from within.


To be successful in this role you will possess:

  • 6+ years' financial services (retail or institutional banking) or consulting experience
  • Min 5 years Risk or Compliance experience
  • Understanding of issue and incident management re: customer remediation
  • Understanding of regulatory and legal landscape
  • Demonstrated stakeholder engagement experience
  • Strong customer focus and a drive to achieve commercial and equitable results

To express your interest in this opportunity please apply now. For any questions please contact Renee Patu:

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Renee Patu's picture
Consultant | Risk & Compliance
Sydney +61 (0)2 8986 3120 |