PIAWE Specialist

$450 - $600 pd
Sydney CBD
22 Jul 2020

An exciting 6 month contract opportunity for a PIAWE Specialist to join a leading Government Agency.

This leading Government Department is seeking a PIAWE Specialist for a 6 month contract, based across the Sydney, Wollongong & Newcastle Offices. In this role you will be responsible for conducting review and re-calculation of PIAWE reviews for complex claim scenarios and provide technical advice to the remediation team.

Key accountabilities:

  • Collate, sort and supply data to the team leader to assist reporting and monitor progress against team targets.

  • Manage multiple complex claims scenarios and apply critical reasoning to ensure a high degree of integrity in the decision-making process.

  • Guide the PIAWE Reviewers when requested with conducting reviews and re-calculation.

  • Review PIAWE related and supporting information to determine accurate PIAWE calculation for claims under review.

  • Liaise with claim stakeholders to advise process, obtain necessary documentation, advise outcome of reviews and facilitate remediation where applicable.

  • Collate and supply summary information regarding PIAWE review and remediation to team leader to assist with outcome reporting.

  • Liaise with current and former claims agents to facilitate timely remediation payments, track payment referrals and record payment volume and incidence.

  • Maintain compliance with relevant legislation, industry codes, company policies, procedures and customer satisfaction standards.

  • Deliver a high-quality customer service experience and manage expectations in a sensitive, open and respectful manner.

  • Identify the nature of information required in specific circumstances and assist stakeholders by sourcing and collating complex, sensitive and substantial volumes of information.

Essential requirements:

  • Portfolio management experience with an understanding of the complexities, interdependencies and diverse interactions between elements of a workers compensation claims portfolio.

  • Ability to exercise a high level of empathy and sensitivity to work with diverse stakeholders and identify the different styles of engagement required.

Vanessa Wilson's picture
Consultant | Government
Sydney +61 (0)2 8986 3154 | vwilson@morganmckinley.com