Customer Experience Strategy Principal

Sydney CBD
08 Jan 2019

Customer Experience Strategy Principal

An exciting new strategic opportunity has arisen in one of Australia's iconic organisations. Our prestigious client is working to continuously look at ways to improve their customer's experience, and due to an increased focus in this area they are seeking an innovative Principal level CX consultant to improve customer advocacy. The role sits in the Customer Experience team which is aligned to the broader strategy function, this team is accountable for developing the strategic roadmap for the business and coordinating its execution with a particular focus on improving customer experience.

The Principal is accountable for leading a small team to develop the customer strategy around the strategic priorities. You will engage with senior stakeholders across the business to better understand the drivers of customer experience and drive change and continuous improvement to ensure alignment to the company's customer vision ensuring all activities have a positive impact to their customers

Key requirements

  • You have a finely tuned strategic tool kit gained in a Management Consulting environment (ideally top tier or big 4 consulting firm) and have had experience of advising clients on customer experience issues or across a wide range of corporate strategies to include segmentation strategies, marketing strategies, customer insights, marketing strategy and product management.
  • You have successfully managed and mentored teams of preeminent individuals.
  • You have excellent communication skills and are confident liaising with, influencing and presenting to senior stakeholders.
  • You will be an exceptional problem solver with a naturally analytical mindset.
  • You have proven yourself academically

In return you can expect to be working at the forefront of Customer Experience Strategy with a team of exceptional peers in an organisation that can offer you an exciting and varied career. You will quickly be able to make your mark and climb the corporate ladder. Prove yourself and you will be rewarded.

Please send you resume to Anika

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

Anika Stokes's picture
Sales Director | Strategy
Sydney +61 (0)2 8986 3124 |