Complex Case Manager -Workers Compensation

$350 - $450 pd
Sydney CBD
03 Jun 2019

Complex Case Manager -Workers Compensation

This leading Insurance provider is seeking to engage a complex case manager on a 2 year contract, based in Sydney CBD. You will responsible for processing, investigating and resolving level 3 escalated complaints with the intent of offering strategies and solutions to drive sustainable case management practices.

  • Process, investigate and resolve written or telephone escalated level 3 complaints pertaining to claims or policies
  • Interpret and apply relevant sections of legislation, policy, contract and or other operational guidelines to resolve complaints
  • Provide clear consistent guidance to stakeholders by recommending solutions to enable resolution of complaints
  • Make judgements and decisions on when to advise management in relation to emerging issues detected during their dealings with Agents and providers
  • Resolve problems requiring practical application of knowledge exercising initiative and judgement
  • Make contributions to the development of specific business requirements of the Return to Work Branch and assist to achieve improved scheme results
  • Identify potential system failures in agent's service delivery and proactively recommend solutions to assist with the resolution

About You

  • Understanding of the management of claims in an empathetic manner
  • Extensive understanding of the NSW workers compensation insurance industry
  • Current knowledge of NSW legislation
  • Applied claims management knowledge

To find out more about this, and other opportunities with NSW Government please apply today - Aoife Power

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Aoife Power's picture
Consultant | Government
Sydney +61 (0)2 8986 3115 |