An exciting 12 month contract opportunity for a complaints advisor to join a leading government department, based in Parramatta.
This leading Government Department is seeking a complaints resolution advisor for a 12 month contract, based in & Parramatta. In this role you will receive, respond and effectively resolve or triage complaints raised by our customers to support and enhance the customer experience.
Deliver accurate, timely, empathetic and efficient end-to-end resolution of customer complaints.
Provide high quality services for Return to Work & Support customers.
Partner with other streams to support the achievement of business objectives.
Manage inbound team correspondence in a timely manner.
Assist in team reporting, collaborating with peers and leaders to determine trends, working effectively to implement improved team processes.
Advocate for the customer to ensure their issues and complaints are responded to and addressed.
Draft responses on a range of complaints resolution matters to protect and enhance the reputation of the department and to provide outstanding experiences for customers.
Experience in workers compensation and customer service, preferably in the financial services or insurance industry.