Complaints Resolution Advisor

$250 - $350 pd
21 May 2020

An exciting 12 month contract opportunity for a complaints advisor to join a leading government department, based in Parramatta.

This leading Government Department is seeking a complaints resolution advisor for a 12 month contract, based in & Parramatta. In this role you will receive, respond and effectively resolve or triage complaints raised by our customers to support and enhance the customer experience.

Key accountabilities:

  • Deliver accurate, timely, empathetic and efficient end-to-end resolution of customer complaints.

  • Provide high quality services for Return to Work & Support customers.

  • Partner with other streams to support the achievement of business objectives.

  • Manage inbound team correspondence in a timely manner.

  • Assist in team reporting, collaborating with peers and leaders to determine trends, working effectively to implement improved team processes.

  • Advocate for the customer to ensure their issues and complaints are responded to and addressed.

  • Draft responses on a range of complaints resolution matters to protect and enhance the reputation of the department and to provide outstanding experiences for customers.

Essential requirements:

  • Experience in workers compensation and customer service, preferably in the financial services or insurance industry.

Vanessa Wilson's picture
Consultant | Government
Sydney +61 (0)2 8986 3154 |