Case Management Advisor

Sydney CBD
14 May 2019

Case Manager Adviser

This leading Insurance provider is seeking to engage a Case Manager Adviser on a 12 month contract position, based in Sydney CBD.

You will be working collaboratively and strategically with agents to identify claims that require a work capacity decision and monitor work capacity decision making in relation to quality and quantity.

Key accountabilities

  • Coach and mentor case managers and technical staff on best practice for case management and workplace rehab, ensuring claims are appropriately prepared for a work capacity decision where appropriate
  • Assist in identifying and monitoring claims that require return to work strategy, workplace rehabilitation intervention or management and/or a work capacity decision
  • Identify key areas for improvement and strategies to enhance or change processes
  • Work within Scheme partners (Agents) to support customer service, and sustainable outcomes
  • Collaborate with, monitor, educate and direct relevant stakeholders, including scheme, and external providers
  • Collaborate and make decisions about complex claim related matters
  • Participate in audits/health checks, claim planning and provide insight and feedback on the analysis and interpretation of data
  • Develop, manage and attend relevant subject matter face-to-face training with scheme agent staff
  • Provide appropriate advice to individual claim issues raised by internal teams and/or scheme agents

Skills & Experience

  • Ability to coach and mentor staff
  • Extensive demonstrated experience in workers compensation claims management, particularly in relation to advanced claims, return to work and workplace rehabilitation management, and work capacity decision making
  • Demonstrated ability in providing legislative and technical claims management advice to internal and external stakeholders
  • Ability to think strategically at a scheme wide level and confident in liaising and influencing internal and external stakeholders

To find out more about this, and other opportunities with NSW Government please apply today - Vanessa Wilson

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Aoife Power's picture
Consultant | Government
Sydney +61 (0)2 8986 3115 |