The Turbulent Process of the Job Offer

Josh Hawkins
June 1, 20173 mins read

As a recruitment consultant there is nothing quite like that final stage of recruiting a job.

It’s a mixed bag of emotions. The candidate is excited, the client is excited, you’re excited, the references are ready, the offer is on the table and… it falls over.

So why does an offer fall off at the end?

Obviously there can be any number of reasons, anything from unforeseen circumstances in the candidate’s personal life, through to lack of approval or the role being retracted by the client. The problem could arise with either the candidate or the client, but as consultants it’s our job to ensure the process runs as smoothly as possible.

So here are a few of the most common reasons an offer is rejected right at the end of the process and what we can do to stop it from happening:


What is it?
A counteroffer is an offer from either the existing employer of a candidate in the hope of retaining them, or an offer from another job process the candidate is pursuing.

Why does it happen?
A counteroffer from an existing employer happens more often in permanent roles as a retaliation to retain the candidate if they are a vital part of the organisation. More commonly though is the multiple-process counteroffer. Due to the market in NSW being particularly buoyant at this time, it is unusual for a candidate not to be managing multiple job processes at the same time. It’s a strong market and they are weighing up their options by looking at different opportunities; selling points could include more money, up-skilling or ideal role titles and responsibilities.


What is it?
When a process takes too long it can pose a very serious threat to the process as a whole. Doubt can set in, they can go through other job processes for rival roles, their company can counteroffer or they can just not want the job if they’re being messed around.

Why does it happen?
There can be many reasons why an offer takes longer than initially expected. Most commonly it’s because there is additional sign off or approval needed before the candidate can start and the main signature is away/busy. There can be other issues too that prevent a process from moving swiftly, such as rescope of the role, references, last minute internal applications and more. The problem comes when the expectations of the candidate aren’t managed and timelines become blurry, resulting all too often in a candidate losing faith in the role, company or client and backing out.
Here at Morgan McKinley it’s our job to educate clients on how is best to manage these treacherous hurdles during the hiring process.  We are here to coach, guide and manage all parties to deliver a mutually beneficial outcome for both our candidates and clients.

If you have a role you need assistance with, call us today on 02 8986 3100

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Associate Manager


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