Project Management & Strategy Breakfast Report: Improving Customer Experience

Jonty Plewes
June 12, 20121 min read

The focus on customer experience has become incredibly pronounced across most industry sectors in recent years. Many of our clients are investing in specialist consulting advice in this area which in turn is driving large scale business transformation initiatives.

In May 2012, Morgan McKinley’s Project, Change & Strategy team brought 85 senior business transformation professionals together for a breakfast presentation on the topical theme of ‘improving customer experience’. 

Guest speakers were Richard Hatherall from Bain & Company and Katrina Barry from BT Financial Group.

Download the Project Management & Strategy Breakfast Report as a pdf >>

The Project Management & Strategy Breakfast Report covers some theoretical information on NPS and customer loyalty, plus practical tips for driving customer experience strategy and culture.

Contact Morgan McKinley's specialist consultants

If you would like more information on the Project Management & Strategy Breakfast please contact Louise Langridge on 61 (0)2 8986 3100 or email

Tue, 12/06/2012 - 12:15

Jonty Plewes's picture
Associate Director | Transformation & Technology


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